How we handle your information

Who this policy covers

This policy covers Avista Products Media Player at avistaproductsplayer.com, including the slideshow players, channels, digital signage, and the AI Shorts Studio. It is written for two groups: people who create accounts with us ("customers") and people who simply watch a player on a website or TV ("viewers"). Avista Products is the service owner and the responsible party for this service.

What viewers share with us

Watching a published player does not require an account and we do not ask viewers for personal information. To keep plans fair we count player loads and slide views per player, along with non-identifying technical details such as device type and browser. These counts are not tied to a named person and are not sold or shared for advertising.

What customers provide

• Account details: your name and email address when you create an account, whether by email or by signing in with Google.
• Media you upload: images and videos you choose to upload so they can play in your players, channels or signage.
• Videos for Shorts: if you use the AI Shorts Studio, the video you upload is processed to find moments and create short vertical clips with captions. Your original upload is automatically deleted after 14 days; finished clips stay until you delete them.
• Billing details: payments are handled by Square. We never see or store your full card number; Square handles card information under its own privacy policy.

Google services you connect

Some features work only if you connect your own Google account. You decide whether to connect, and you can disconnect at any time from the app.

• YouTube: with your permission we read basic information about your own YouTube channel and videos — titles, lengths and thumbnails — so you can pick videos to make clips from. We do not download other people's videos. If you turn on posting, we upload finished clips to your channel only when you ask us to.
• Google Drive: with your permission we list and read video files you choose in your own Drive so they can be imported as Shorts projects. We only see the files this permission allows and never touch anyone else's Drive.

Access granted through Google is used only to provide these features. We do not sell Google user data, use it for advertising, or share it with third parties except the service providers listed below.

How your information is stored and who can see it

Your media, projects and clips are stored privately. Other people cannot see them unless you publish a player, share a link, or send them a review link. Published players and review links are accessible to anyone who has the link, so treat shared links like keys.

Avista staff can access account data only to support you, to keep the service running, or to investigate problems you report.

Service providers

• Hosting, database and storage: Lovable Cloud (Supabase) stores accounts, media and app data.
• Video processing: a dedicated processing server transcribes and renders Shorts videos. It acts only on your queued jobs.
• AI features: transcription and highlight suggestions use AI providers. Audio and video sent for processing are used to produce your results and are not used to advertise to anyone.
• Payments: Square processes subscription and credit-pack payments.
• Google APIs: YouTube and Drive features call Google on your behalf, as described above.

Cookies and sign-in

We use browser storage and essential cookies only to keep you signed in and remember preferences such as player settings. We do not run advertising trackers.

Data retention and deletion

You can delete your projects, media, clips and connections from inside the app. Shorts original uploads are deleted automatically after 14 days. If you close your account, we delete your account data and media on request.

Changes to this policy

If we change this policy, we will update the date above and, for significant changes, notify customers in the app.

Contact us

Questions or requests about privacy can be sent to Avista Products through the support contact you were given when you signed up.